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What information needs to be recorded when a customer makes a complaint?

The following information should be recorded: Name and address of the complainant. Date the complaint was received. Date recorded. Note that this is a potential conduct case.

How do I keep track of complaints?

How can you ensure that all customer complaints are logged and Establish a complaint handling policy. Use a complaint management system. Train your staff on complaint handling skills. Review and improve your complaint handling process. Heres what else to consider.

What are the five steps in the complaint process?

A 5-step process for handling customer complaints Step 1: Dig deeper by asking the right questions. Step 2: Identify the type of customer youre dealing with. Step 3: Respond to the customer quickly. Step 4: Present a solution, and verify that the problem is solved. Step 5: Log the complaint so you can track trends.

What is a customer complaint record form?

This complaint register form helps businesses address the specific nature of a problem and how to solve it effectively. Moreover, it serves as a valuable feedback mechanism that helps companies become more effective in improving overall customer satisfaction.

How do you document customer complaints?

Collect all the relevant details of the complaint and resolution, such as customer name, contact information, date and time, product or service involved, nature and cause of the problem, actions taken, outcome, and feedback.

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