Penfed dispute charge 2025

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The document is a Credit/Debit Card Dispute Form that allows cardholders to formally dispute charges made to their accounts. It outlines the necessary steps for submitting a dispute, including providing personal information, selecting the relevant category for the dispute, and including supporting documentation. The form emphasizes that disputes must be filed within 60 days of the charge and requires an attempt to resolve the issue with the merchant before submission. Additionally, it provides instructions for contacting customer service and details about processing disputes.

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Click ‘Get Form’ to open the penfed dispute charge in the editor.
In Part 1, fill in your Cardholder Name, Member Number, Address, City, State, Zip, and Card Number. Ensure all details are accurate for processing.
Provide your Daytime and Evening Telephone numbers. Then, indicate the specific charge you are disputing by entering the Merchant Name, Reference Number, Posting Date, Transaction Date, and Dollar Amount.
In Part II, select the category that best describes your dispute. Each option requires specific documentation; ensure you attach any necessary proof as indicated.
Complete Part III by signing and dating the form. This is essential for your request to be processed.
Use Part IV to provide a detailed explanation of your dispute and include all supporting documentation before submitting.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How to dispute a charge with PenFed Credit Union?

Once you log in, go to the account with the charge and click the arrow next to More. Select if the dispute relates to a card transaction or an ACH (electronic) transaction. Or, for credit cards, select Dispute a Posted Transaction. Complete the prompts to submit the dispute.

Do I get my money back if I dispute a transaction?

A chargeback reversal is a formal acknowledgment by an issuing bank that a transaction was valid, and that the cardholders chargeback claim was invalid. When a merchant wins a chargeback reversal, the bank will return the funds being disputed.

Are credit card disputes successful?

Of those whove disputed a claim, 96% were given a successful resolution the last time they tried. As for why they disputed a claim, 75% had an unauthorized charge, 21% didnt receive the goods they paid for or they were defective, and 21% challenged a subscription charge.

Can I get my money back if I dispute a transaction?

Generally, youll have two options when disputing a transaction: refund or chargeback. A refund comes directly from a merchant, while a chargeback comes from your card issuer. The first step in the dispute process should be to go directly to the merchant and request a refund.

Can you dispute a charge with a credit union?

If you need to dispute an ACH, ATM, or debit card transaction, you can contact the credit union or submit the dispute in digital banking.