Retail skills matrix 2026

1. Click ‘Get Form’ to open the Retail skills matrix in the editor.
2. Begin by reviewing the 'Customer Focus' section. Here, assess your commitment to understanding customer needs and delivering high service standards. Use the provided bullet points as a checklist for self-evaluation.
3. Move on to 'Commercial Awareness'. Reflect on your understanding of market trends and how you manage stock. Fill in any relevant experiences or strategies that demonstrate your commercial insight.
4. In the 'Planning and Organising' section, outline how you prioritize tasks and manage competing demands. Provide examples of effective planning that led to successful outcomes.
5. For 'Effective Decision-Making', detail instances where you analyzed information and made timely decisions. Highlight your approach to problem-solving and decision criteria.
6. Next, address 'Managing People'. Describe your management style, communication of roles, and how you provide feedback to team members.
7. In the 'Leadership' section, illustrate how you inspire and motivate others. Share examples of how you've driven performance within teams.
8. Finally, complete the 'Financial Acumen' section by detailing your experience with budget management and financial decision-making processes.

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