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SAMPLE POLICY ON VERBAL/TELEPHONE ORDERS 2025

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The document outlines a sample policy for managing verbal and telephone orders in healthcare settings, emphasizing the need to reduce errors from miscommunication. It specifies that verbal orders should only be used in urgent situations, lists authorized personnel for giving and receiving such orders, and details procedures for accurately documenting and confirming these orders. The policy also prohibits verbal orders for certain medications and requires specific information to be included in all verbal medication orders.

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Click ‘Get Form’ to open the SAMPLE POLICY ON VERBAL/TELEPHONE ORDERS in the editor.
Begin by reviewing the 'Purpose' section, which outlines the importance of reducing errors in verbal communications. Familiarize yourself with this to understand the context.
Move to the 'Policy' section. Here, you will find specific guidelines regarding when verbal orders are permissible. Ensure you highlight or annotate any points relevant to your facility's practices.
In the 'Procedures' section, carefully fill out each step as it pertains to your operations. For example, ensure that all verbal orders are documented accurately and include necessary details such as patient name and drug information.
Utilize our platform’s commenting feature to add notes or questions for your team regarding specific policies or procedures that may need clarification.
Once completed, review all entries for accuracy and completeness before saving or sharing the document with relevant stakeholders.

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What is the verbal order policy?

Transcribe directly into the medical record including the date, time, and signature and if order was given directly by the prescriber or by an intermediary or agent. 4. Read-back the order to the prescriber for verification even if the receive is confident they heard the order correctly.

What is the policy of verbal orders?

The verbal order policy outlines guidelines for verbal orders of medications by telephone in urgent situations. It states that verbal orders should not be used when the prescriber is present or for certain high risk medications.

Who is allowed to receive a verbal order?

Depending on the institution, the hospital policies could refer to medical staff and others approved to give verbal orders as well as nursing and pharmacy staff eligible to receive the verbal order.

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What is a verbal order?

Verbal ordersthose that are spoken aloud in person or by telephoneoffer more room for error than orders that are written or sent electronically. Interpreting speech is inherently problematic because of different accents, dialects, and pronunciations.