APPOINTMENT REMINDER Client Name: Appointment Type: Date ... 2025

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All medical practices are required to uphold patient privacy by following HIPAA guidelines. This includes scheduling appointments. Receptionists can violate the privacy guidelines when making appointments at their front desks, by repeating addresses, names, or other protected information.
Here are a few appointment scheduling message examples to try: Template 16: Hi [Name], when is a good time to meet you at [location] to check out your [issue]? We will have someone there on [date]. Template 17: Hey [Name], we have a slot open on [date and time] for your [service].
There are 3 ways to remind patients of an appointment, and two of them can be automated. You can send text reminders, email reminders, or make a phone call. People check their phones about 96 times a day. If you send a reminder, theyll likely see it.
Appointment reminders are considered a form of e-PHI and are covered by HIPAA. Since appointment reminders are tied to patient treatment, you are permitted to contact patients to remind them of appointments without prior authorization.
Template 1: Basic Appointment Reminder Text Hi [Name], this is a friendly reminder about your appointment with us on [Date] at [Time]. Please remember to [any specific instructions]. If you have any questions or need to reschedule, feel free to reach out to us at [Contact Number]. We look forward to seeing you!
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The HIPAA Privacy Rule permits covered entities to use and disclose protected health information (PHI) for treatment, payment, and healthcare operations activities. HIPAA appointment reminders constitute the treatment of an individual, and therefore, can be made without an authorization.
In addition to complying with HIPAA, appointment reminders must also comply with FCC regulations. The HIPAA Privacy Rule permits the use of Protected Health Information (PHI) to remind patients of appointments under the treatment, payment, and healthcare operations (TPO) provisions of 164.506.
HIPAAs Breach Notification Rule requires covered entities to notify patients when their unsecured protected heath information (PHI) is impermissibly used or disclosedor breached,in a way that compromises the privacy and security of the PHI.

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