Storyboard Template - chfs ky 2025

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The document outlines a quality improvement project by the Buffalo Trace District Health Department aimed at reducing high 'Did Not Keep Appointment' (DNKA) rates, which were between 40%-50%. The team implemented a 'Same Day' Scheduling (SDS) approach after unsuccessful previous attempts to reduce DNKA rates. The project involved assembling a team, examining current scheduling practices, and testing the new system. Results showed a significant decrease in DNKA rates to less than 1% in Mason County and 11% in Robertson County after implementation. The SDS method was adopted as the standard practice moving forward, with plans for ongoing adjustments.

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