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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
Otherwise, please contact us at 800.572.1131 for electricity outages or trouble, or use our online form.
You can contact our NYSEG Customer Relations Center at 800.572. 1111, Monday through Friday, 7 a.m. to 7 p.m. excluding holidays.
How to stop NYSEG service. All of the steps required for starting service are the same steps for ending service. Visit nyseg.com/moving and select Turn Off Service to begin.
Cold Weather Protections - November 1 to April 15 If the utility finds that harm might result, it must notify the local Department of Social Services, which will then conduct its own investigation. Meanwhile your utility cannot shut off your service for another 15 business days.
If you have utility debt from the COVID-19 pandemic, enrolling in the program can erase up to $4,750 to apply automatically toward any electric or gas bill debt owed up to May 1, 2022. If you already received utility debt assistance in 2022, you unfortunately will not qualify for this debt erasure again.
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People also ask

Non Emergency Contacts 24/7 Automated Support. 800.600.2275. 24 hours/7 days a week. Talk to a Representative. 800.572.1111. Monday - Friday, 7 a.m. - 7 p.m. (excluding holidays) Payment Arrangements. 888.315.1755.
If a payment agreement has not been made with us or you are not up-to- date on your present payment agreement, we have the right to turn off your electricity and/or natural gas service. We may terminate service only between 8 a.m. and 4 p.m., Monday through Thursday.

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