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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
Phone: Self Service Line: 800.600.2275 (24 hours/7days) Customer Service: 800.572.1111 (Monday - Friday, 7 a.m. - 7 p.m., excluding holidays)
Please call us at 800.572. 1131 to discuss your electricity outage. Click continue to report your outage or see if we have any updated restoration information for the outage you have already reported.
We will require the deposit be paid in full prior to service being turned on. The deposit is waived for new customers who: Are on public assistance. Receive Supplemental Security Income or additional state payments.
It can stem from inclement weather conditions, human error, equipment failure, and even animal interference. Scheduled maintenance can also cause a power outage, though this is usually communicated to households in advance by the utility company.
Please call us at 800.572.1111.

People also ask

This would take effect on May 1, 2023 and increase the average electricity bill by roughly $18.31. NYSEG representatives have said that rate hikes are attributed to increasing costs of fuels used to produce electricity, specifically natural gas.
NYSEG representatives attribute the increase to an increase in the cost of fuels used to produce electricity; specifically, natural gas.
Call 1-800-DIAL-DWP (1-800-342-5397) or go online to ladwp.com/outages.

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