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While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
Grievances can be lodged online by log-in to www.pgportal.gov.in (PG portal) with provision for selecting password and giving email ID to receive electronic acknowledgement. The citizen could also lodge grievance using \u2013 link on CBEC website www.cbec.gov.in .
Grievance Officer means an employee of the Department appointed by the Assistant Director of Seniors and People with Disabilities that hears a formal Grievance and makes a recommendation for determination to the Assistant Director of Seniors and People with Disabilities.
Answer:The Commission may at its discretion, call for an Action Taken Report (ATR) from the concerned Department against whom the complaint has been made. The PGC would then schedule a hearing to the complainant in person and ascertain the exact nature and extent of grievance.
EPFiGMS is a customised portal of EPFO with an aim to redress grievances for the services provided by EPFO. Grievances can be lodged at any place and will land in concerned office to which the grievances pertain. Grievances can be sent to Head office at New Delhi or to the field offices now 135 across the country.

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On every Monday, all the District Collectors / Revenue Divisional Officers and Tahsildars receive petitions from the public and take action for the redressal of their grievances.
The Department 'takes up' about 1000 grievances every year depending upon the seriousness of the grievance and follows them regularly till their final disposal. This enables the Department to evaluate the effectiveness of the grievance redress machinery of the concerned government agency.
Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States.
Stay Calm. It might be extremely difficult to do, you must stay calm when handling a customer complaint. ... Listen. Frequently, if a customer comes to you with a problem, it means that they want to be heard. ... Be Kind. ... Acknowledge the Issue. ... Apologize and Thank Them. ... Ask Questions. ... Make It Speedy. ... Document Their Responses.
Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States.

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