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Policy No. 5-20 outlines the procedures for providers to request a reconsideration of claim outcomes through a Claim Reconsideration Request Form. Providers must submit this form within 45 days of the original claim's Explanation of Payment (EOP) to CareCentrix. The National Claims Center will review the request and may adjust the claim accordingly. If no changes are made, the claim will be processed as denied, and providers can pursue a formal appeal if still dissatisfied.

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Click ‘Get Form’ to open the CareCentrix Claim Reconsideration Form in the editor.
Begin by filling out the Patient Information section. Enter the patient's name, date of birth (DOB), intake ID, and address including street, state, and zip code.
Next, complete the Provider Information section. Input your name, Tax Identification Number (TIN), National Provider Identifier (NPI), and address details.
In the Claim Information section, provide necessary details such as provider invoice number, service dates, HCPCS/CPT codes with modifiers billed, claim number, original amounts billed and paid, and authorization numbers.
Select the reason for your reconsideration request by checking the appropriate boxes. Be specific in describing your dispute and expected outcome in the comments section.
Finally, enter your contact name and date at the bottom of the form before submitting it to CareCentrix as instructed.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Is CareCentrix Medicaid?

CareCentrix supports Medicare Advantage, Medicaid, and Commercial populations. Our solutions include Post Acute Care: Site Optimization, Readmissions Management, Home Health, DME, Home Infusion, Sleep Management, and Palliative Support.

How to get a prior authorization form?

To receive coverage for a medication requiring prior authorization, you can: Ask your healthcare provider to submit the request. Your healthcare provider can submit the request online, by fax or phone by accessing our providers prior authorization information. Submit your own prior authorization request.

Is CareCentrix a real company?

About CareCentrix CareCentrix provides in-home care solutions to payors and employers to help their members and employees receive the right home care at the right time.

Can I request my own prior authorization?

You can submit a request on your own. Find the appropriate prescription drug or medical procedure authorization form for your situation.

How to obtain prior authorization?

How To Get Prior Authorization: Step-by-Step Guide Step 1: Check client eligibility. Step 2: Determine if a code or service requires Prior Authorization. Step 3: Find and complete forms. Step 4: Submit a PA request. Step 5: Check the status of an authorization.

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How does CareCentrix work?

CareCentrix empowers health at home by simplifying care coordination and home benefit management. We combine HomeFirst Analytics and personalized care to deliver the right services at the right time from hospital to home.

Who is responsible for obtaining preauthorization?

Studies show the average cost for prior authorization approval on primary care practices ranged from $2,161 to $3,430 annually per full-time physician. In addition to the impact on physicians, prior authorization requirements have been found to harm patient care.