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How long does it take for FedEx to respond to a missing package?

FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim. As the sender, recipient, or third-party, you'll have 60 calendar days to file a claim for damaged or missing contents and up to nine months to file lost item reports.

What happens when you make a FedEx claim?

Once we receive your claim, we'll notify you if we need to inspect your shipment. Be sure to keep any original packaging for inspection, and don't discard it until after your claim is resolved. Read more about how to file a claim and get step-by-step instructions.

Can the receiver file a claim with FedEx?

The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.

What is a shipping waiver?

Shipping refund waivers or (specifically called) money-back guarantee waivers are clauses within the SLAs that provide special benefits (typically discounted prices) to shippers in return for giving up (waiving off) their right to claim shipping refunds.

Who files FedEx claim shipper or receiver?

The sender should file the claim, unless arrangements are made with the recipient.

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What is FedEx authorization letter?

A \u201cLetter of Authorization\u201d (Sections 168 and 169 of the Customs Ordinance) is a power of attorney granted by the owner of the goods to a third party as defined below, in order to act on behalf of the owner vis-à-vis the customs authorities for the purpose of clearing imported goods from customs control, handling ...

Does the shipper or receiver file a FedEx claim?

The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.

What happens if FedEx needs a signature and I'm not home?

What if I am not home to sign for my package? If you are not home to sign for your package, a doortag will be left at your door and the driver may reattempt delivery. To avoid missed deliveries, sign up for FedEx Delivery Manager, where you will be able to sign electronically or give special instructions for delivery.

How do FedEx claims work?

You can file a claim online for a FedEx Express®, FedEx Ground®, or FedEx Freight® shipment that's damaged, lost, or missing contents. You'll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.

What is a FedEx Loa?

Re: Remote Pickup Inquiry (\u201cRPI\u201d) Payor Letter of Authorization (\u201cLOA\u201d) This letter serves as our confirmation that (Payor Company Name) has authorized the following shipper(s) as per appendix A to arrange for any number of FedEx Express shipments to be picked up and billed to the designated payor account.

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What is FedEx authorization letter?

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What is a FedEx Loa?

claim filing waiver from the shipper

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