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and were on the air welcome everyone to 12 3s z school number 38 20.38 today were going to talk about document generation in crm weve done a session on email merging where we can take uh create a crm data contact data lead data and send it to an email and merge it and send out a thousand emails you can do the same thing with documents and were going to talk about that today and were going to cover a few different areas because this is uh it just does for instance if you use the crm in the old days you probably integrated with microsoft word where it is your document creator and so you send your data to word and word youd have a template and youd merge your data into the template and then you print off your templates or whatever youre trying to do and zoho will work with word but i highly dont recommend it youll see why here pretty soon zoho gives you a word processing tool called zoho writer um used to be microsoft office was kind of predominant as whats called the persona