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welcome to the Basin Logistics training program today weamp;#39;re going to cover the track and Trace process track and Trace is communicating with the carrier to make sure everything is on schedule the key to effective track and Trace is to monitor appointment times and update check calls on a regular basis the process can be broken down into six main duties before pickup call the Carrier approximately 1 hour before pickup appointment time add pickup call the Carrier at the scheduled pickup appointment time loading call the Carrier 2 hours after the scheduled pickup appointment time to confirm the loading time to depart to the consign or customer before delivery call the Carrier 1 hour in advance of the delivery appointment time while in route to the conse at delivery call the Carrier at the scheduled delivery appointment time to confirm arrival at the consigning after delivery call the Carrier 2 hours after the scheduled delivery time to confirm the delivery and request signed bills