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hey this is the daily overpass my name is Eric and I make apps out today I want to give you reasons you should offer your clients a support contract [Music] [Music] okay so it is a dreary nasty Monday morning and Im in Central Oxford running some errands but I have to get back to the office soon because I have some support issues to take care of for clients in the past I talked about how if you do work for clients you need to make sure they understand what the support agreement is how long youre gonna support an application they need to put that into the contract for us its usually 30 days we go live and will support it up to 30 days but they can pay for more support and well have support contracts or will have warranties extended warranties and things like that and a lot of times the discussion comes up like what kind of stuff could go wrong we say well you know platform upgrades there could be bugs that werent found in the early stages or any kind of thing can happen right and