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hi Iamp;#39;m JT with Western Digital support in this video we are going to cover what to do when the WD security invalid password error message appears while attempting to unlock your wdmi book or WD my passport before we get started there are some considerations to keep in mind first information stored on a protected hard drive cannot be retrieved without the correct password in other words if you forget your password you will not be able to unlock and access files on the drive second there is no way to reset your password through a forgot password option third even WD technical support cannot access your encrypted data or reset the password by Design no one can access your encrypted data without the correct password lastly the erase option is the only way to make the drive usable again the erase option will erase and reformat your drive keep in mind that the erase Drive process is data destructive and cannot be undone once the process begins all the data on the drive will be lost l