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with itsm for outlook adding information to the work log has never been so easy and straightforward in the following example the user receives an email with more information about a specific ticket first of all you can open a ticket by doing a right click on the email and select the request ID to attach the email as work information you just have to do a drag and drop of the email into the work log a menu will appear enabling to further categorize and edit the information to be added once validated the email will appear in the work log itsm for Outlook enables you to attach any other types of documents and information either by drag-and-drop or copy and paste you can also directly paste texts into the work log to do so select the text to be added and use the shortcut ctrl C on your keyboard to copy it and select the work log and press ctrl V this feature also works with screenshots you can copy your screen or part of it using the snipping tool as shown here and paste it into the work l