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and there you go the last practice of our most important practices and that's gonna be service request management the purpose is to support the agreed quality of services by handling all predefined user initiated service requests all the kind of things like I want something I need something if the user says it's broken it's gonna be incident management if the user says I want this or I need that like an installation off I don't know software on the computer or a second monitor or a mobile phone because the old one is I don't know I don't like the color then it's gonna be a service request officially by definition a service request is a formal request for something other than incident resolution like information advisor how-to questions as mentioned before we should note that the steps will fulfill the service request should be well known doesn't matter if it's a simple service request or if it's a complex one we should have well-defined work instructions so-called service request temp...
