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good morning Sylvia Browder here and Ive been asked multiple times what do I do as a desk adjuster so today Im going to go through what a day in a life is like as a desk adjuster so I do start my morning off at 7 00 A.M and I get to this office as you can see right here turn on my computer and I get my day started so check it out wccs is weather and catastrophe claims services I handle homeowner claims from natural disasters and or weather related events so the first thing I do in the morning is I clock in and then log into the systems the systems include our main system that has all claims email system team management system and phone system we have two phone logins I check our voicemail and I clear it I then check for phone messages if I have any phone messages tasks I take care of them right away because they are very time sensitive I pull up the claim associated with the phone Task and then I review the file the request could include either a callback so I prepare to call either