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In this tutorial, the focus is on the roles within a spa and hair salon. A spa offers services like massages, facials, manicures, and pedicures, while a hair salon provides haircuts and styles. The lesson includes listening to phone conversations where a receptionist handles various tasks: booking, canceling, and rescheduling appointments. An example conversation is presented between a spa receptionist and a client inquiring about massage prices. The client learns about a one-hour massage for $99 and a special couples massage for $89, leading to a booking for Friday at 11 am for the couples massage. The receptionist finalizes the details as they proceed with the appointment setup.
