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[Music] hello everyone welcome to sas with servicenow in this video you will learn about it service desk before we talk about it service desk lets see what is a service desk first a service desk is the main point of contact for users who are getting service from service providers for handling issues payments orders and more for example you have mobile network of any company you have purchased a computer from shopping website you also have a digital payment account with a service provider like paypal lets say your mobile network got some issues the computer you purchased is also not turning on or there is a payment which got stuck in your digital payment account for all of these issues you will definitely look for contacting these different companies and these companies will have one thing in common and that is service desk who will be the first point of contact for their users and respond to initial queries who can raise the ticket for them in the system which can be solved by differ