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Mark Lockhart discusses the process of filing insurance claims, emphasizing how to effectively work with adjusters to ensure the best outcomes for vehicle or home claims. He explains that regardless of whether you use an independent or direct agent, the claims adjuster is your main point of contact. Their role is to verify your coverage and facilitate a smooth claims process. A reputable adjuster aims to resolve claims quickly, as delays or losing customers can be more costly for the insurance company. The goal is to get your vehicle repaired or replaced and provide you with the necessary payment as efficiently as possible.