Working with documents means making small corrections to them day-to-day. At times, the task runs nearly automatically, especially when it is part of your day-to-day routine. Nevertheless, in some cases, dealing with an unusual document like a Customer Feedback may take valuable working time just to carry out the research. To ensure that every operation with your documents is trouble-free and fast, you need to find an optimal modifying tool for such tasks.
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- Some of my students are customer support people. They help customers with problems about a certain product that they maybe sell or a certain product that they do service for. And they've sometimes told me about some of their problems, some of the problems with customers that they have to deal with so I'm going to go over a couple of those situations and maybe how we can handle the situation as a customer support person. Okay? So, let's get started. If a customer is really angry about something that you said you would do, you're supposed to help the customer. The customer is a little bit angry about something they asked you. For example, you said you were going to give this to me by Monday but it's still not here. Right. So, how can you make them calm down? How can you make the customer relax? Let's look at a few phrases we can use, okay? I'm doing everything I can. This is just a phrase that you would use to make the customer feel more comfortable. To make them feel like, at least t...
