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welcome to another tech help video brought to you by accesslearningzone.com i am your instructor richard ross in todays video im going to show you how to build a help desk trouble ticket system in microsoft access todays question comes from bryce in independence missouri one of my platinum members bryce says i run a tech support call center help desk right now were just using email to track everything and its a mess i bet it is can you show me how to put together a database to track tickets so we can get a list of whats open whats closed what still needs to be billed and so on it would also be nice if we could sort them by priority if this guys whole system is down he should get first priority if that guys speakers are making a funny noise he can wait that kind of stuff well sure bryce lets go ahead and uh lets run through this real quick first up a couple of prerequisites you should know relationships because were going to have to make some different relationships between