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Getting a read on customer satisfaction can be inconsistent, as feedback is often polarized. For example, restaurant reviews on platforms like Yelp can range from extreme praise to harsh criticism, with many customers only leaving feedback in response to very positive or very negative experiences. This skewed feedback is not very helpful because it doesn't represent the majority of customers who have average experiences but don't voice their opinions. To obtain a more accurate understanding of customer satisfaction, businesses need to find ways to encourage feedback from those who had decent experiences, as they often fall somewhere between the extremes.
