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[Music] [Applause] Mabuhay I am Sydney be brought back from BS ITT m1b a tourism student of the Lyceum of the Philippines University of Batangas I [Music] will present to you the process and handling of reservation call in the front office in this video I will be the reservation agent while my partner miss shiny meet her nanny will be my client please enjoy yourself as you watched the whole video thank you good morning a skeletiger title reservation this is Sydney speaking how can I help you yes Id like to reserve a room pretty please before I proceed to the reservation process may I know who is on the line I am SHINee McCraney could you spell your first name for me please sure as H y and y MIP thank you for that information mr. nanny may you know which date you would like to make your reservation Im planning to visit today died on 25th until 27th of April do you have any vacancies yes we have several rooms available for that particular days may I know what type of room is her nanny