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hello everyone my name is Suresh and Im from CM TAC team Ive been working with Cisco from last four years I welcome you in this video series for IP phone hardware troubleshooting I hope this will help you thank you in this video I would explain you how you can perform effectively sit on 78 for even phone using the phone keypad when you perform a factory reset the configuration would be it is our the network configuration the security configuration like IT love CTO files phone locale etc before you perform a factory reset ensure that the following conditions are met your phone should be connected to the DHCP enable network and the TFTP server must set to option 150 or option 66 and a DHCP server so first of all I will talk about the procedure to do the factory reset on the phone first of all we have to unplug the power cable from the phone if are using p OE unplug the lan cable if using the power cube unplug the power Q then it is recommended to wait for at least 10 seconds and we hav