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customer just brought in their old iMac and they want it sent back to factory settings so they can give it to a family member so letamp;#39;s get it reset for them in order to do this weamp;#39;re first going to need to enter recovery mode which requires us to hold down command and R during the startup process and once weamp;#39;re in the recovery menu we can then click Disk Utility and then erase the volume entirely with that now deleted we can go back to the recovery screen and click reinstall Mac OS and after following the process the system is back up and running like it came out of the box and we can now get this back to the customer
