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hello guys welcome to my channel on Tech this is Sandeep Cole here todays topic which we will see is uh service level management from BMC so basically this service level management is an application which is used across you know multiple applications we use it in incident for change or anywhere where we have to manage the services so service level management basically helps us in managing the service contract so if you are into the industry you know that theres just when a vendor provides a service to the customer there is a service contract now how to measure that service contract it is done through that service level agreements so we have an agreement between in Vendor and customer and then we have service level targets with which we measure that or with which we measure the uh the service the level of service which is being provided to the customer so in this application we will see how BMC remedy accommodates it how it helps in building service contracts and then how it helps in
