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Hello everyone! Welcome back to the channel. Today we talk about how to learn from customers and how to transform their feedback into improvements and change for your entire organization. We keep on hearing managers saying that their companys is customer centric. Why do they say so? Because its proven that the only way to be successful today is being customer-centric. I can tell you that its very hard to find companies that are really customer centric. But in any case, what does customer centric mean? It means that the company aims to maximize shareholders value through relationship expertise and not through product expertise What does it mean specifically? it means that the company wants to build and strengthen its relationship with its customers. To make sure to buy more and more in the future. The only way to achieve this goal is to learn what customers want and conquer them along the way. So, the big question here is: How can brands learn more from customers? Simple: they need t
