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Once your WES evaluation report is complete, you may wish to upgrade your report. You can upgrade your report in My Account. Upgrading allows you to: Add a completed degree, new courses, or a new credential; upgrade your Document-by-Document evaluation to a Course-by-Course evaluation; or upgrade your account to ICAP. If the ICAP upgrade is available for your account, you will have a separate button for it. In this example, lets say we want to add a completed degree for employment purposes. First, click the Upgrade Report button. Next, choose how you will use your new report. This will help us determine the type of upgrade you need. Well choose Employment for this example. Follow the steps provided and submit your upgrade application and payment. Depending on your account type and the type of upgrade you choose, you may need to submit a new application. In this situation, you usually do not need to resubmit the documents we have evaluated already. You can contact our customer ser