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[Music] hi its richard from the siebel hub and alex and i welcome you to this the first chapter in the first part of our three-part series all about siebel customer order management so this is where it all begins in this chapter we aim to give you an overview of the key concepts the key entities the key ideas that are hiding behind the term siebel customer order management lets take a look at the agenda in this first chapter well give you a product overview will describe what is in the module known as customer order management well show you that many parts of customer order management are built ing to the principles of service oriented architecture well also spend some time looking at the key concepts the key business objects the key business components the key ideas the data model around which is built customer order management and since within the customer order management model there is the ability to integrate with other applications well look at the different ways that you c