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As a licensed veterinary technician, it's essential to understand the veterinary medical record, which is a legal document and remains the property of the veterinary hospital. However, pet owners can request a copy at any time. The record must include relevant information, such as the signalment, chief complaint, medical history, diagnostics, and treatment plan. Personal opinions about the client or any non-professional observations (like their demeanor or hygiene) should not be documented, as they could be used against you in legal situations. Additionally, veterinary technicians are prohibited from diagnosing animals, as this is the role of licensed veterinarians.