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4.6 out of 5

35 votes

Y-Dot programs and activities are graded biennially through a survey conducted by the University of Wyoming Survey and Analysis Center. The survey indicates overall satisfaction with the transportation system and highway construction projects, helping identify areas for improvement and aspects of service that maintain public satisfaction. Despite COVID-19 restrictions, satisfaction with driver services rose in 2020, and the highway patrol received positive feedback. Notably, interactions with troopers boosted public perception. However, only 50% of respondents felt highway conditions improved over the past two years, a decrease from 58% in 2018, attributed to resource limitations.

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How do you write a customer satisfaction survey?

10 customer satisfaction survey best practices Keep it short. Only ask questions that fulfill your end goal. Construct smart, open-ended questions. Ask one question at a time. Make rating scales consistent. Avoid leading and loaded questions. Make use of yes/no questions. Get specific and avoid assumptions.

What are the 5 types of survey questions?

Guide to the Five Types of Survey Questions Open-Ended Questions. Multiple Choice Questions. Ordinal Scale Questions. Interval Scale Questions. Ratio Scale Questions.

What are the four 4 customer satisfaction survey processes?

There are four main types of customer satisfaction surveys: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Product-Market Fit.

What are the best customer satisfaction survey questions?

Customer feedback survey questions to ask when a product isnt selling How would you describe the buying experience? Do you feel our [product or service] is worth the cost? What convinced you to buy the product? What challenges are you trying to solve? What nearly stopped you from buying?

What questions should I ask on a customer satisfaction survey?

Customer feedback survey questions to ask when a product isnt selling How would you describe the buying experience? Do you feel our [product or service] is worth the cost? What convinced you to buy the product? What challenges are you trying to solve? What nearly stopped you from buying?

What questions should I ask in a customer survey?

Here are the top 5 questions youd ask your customers What can my company do to better serve your needs? How satisfied are you with our products/services? What value do we provide? What are your biggest challenges? Why did you choose us over the competition?

What makes a good customer satisfaction survey?

Keep it short and simple You want to make it easy for them to follow along and answer accurately. Its also critical to keep your survey shortit should take no longer than seven minutes to complete. Anything beyond seven minutes and youll see a lot of people quitting the survey before they finish.

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