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hey everyone im jason welcome back in todays video im going to show you how to fix this issue right here when you try to download something im going to click over here and you get this one right here an unknown error has incurred please check your url and connection so im going to show you how to fix this lets get to it okay so were going to do is im going to hit close were going to hit the home button first we want to do is were going to head over to the gear applications manage installed applications now were gonna scroll until we see downloader mines right here press ok look for clear data now press ok press ok one more time once it returns there now lets head over to launch application you must hit allow press ok now if you try it it should work click on it and lets see what happens now there you go it starts downloading so this is option one option two okay were going to go back to the gear applications manage installed applications and once again were going to lo