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hi this is jasper and i make videos on youtube for those who like to challenge mindset and make a difference in the workplace today i will be talking about another piece of my thought leadership or what they call the service capability blueprint the service capability blueprint is an evolution of the service blueprint so why do we need to evolve the service blueprint after all there is a lot to like about the service blueprint and service design its ability to define customer journeys and connect them with the impacted business processes is a critical customer experience capability it provides line of sight between the customer experience customer facing processes and behind the scenes support processes but it has its limitations which will be explained as we unpack the servers blueprint we will start with a recap of the customer journey map and i made a video on customer journey mapping a little while ago and i left a link in the description below the video we will then expand the cu