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okay a request we get very often nowadays is for some kind of post course survey theres a lot of emphasis now on customer satisfaction and there are lots of tools out there for doing surveys by email surveys on the web our own partners in in in WFO where force optimization have sophisticated post course survey products with very adaptive questioning and high levels of reporting on the outcome and analysis of the outcomes oh no what I want to show you here is really just how you could dip a toe in the water of post call survey is just using open toe contact center and core director and the way Ive done it is really to kind of Ive split it into two the first thing we need to do is to decide whether to offer the survey to the caller so when the caller calls in we will select one index calls and offer that caller by the IVR the option to opt in or opt out of a post call survey so thats our first step and thats where Ive got up on the screen at the moment so Ive got a flow weve wri