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- Hey, this is Tony with Nextiva, and today were gonna look at what a VoIP phone is and how it works. First, lets get a basic understanding of VoIP, which is short for voice over internet protocol. A VoIP phone system is one that uses the internet to make phone calls instead of traditional landlines. In other words, its a phone system that uses the cloud. Now there are two types of phones that will work on a cloud-based phone system, hard phones and soft phones. Hard phones are physical phones, similar to this one, and connect to the internet using an ethernet cable. This obviously looks just like a traditional desk phone, but Ill highlight the differences in a moment. The second type of phone I mentioned is a soft phone, or a software-based phone. This is actually an app that you can download to your laptop, tablet, or smartphone, and it gives you the ability to make and receive calls using that device. For example, if Im not at my desk to make a call using a VoIP hard phone, th