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- Whats up? Its Jamal, and welcome back to the channel. In this video, were gonna show you how to turn your leads from a complete stranger to a loyal customer using a proven process called customer journey mapping. Cause if theyre not willing to take a journey with you, theyre not willing to pay you anything, and your business is gonna fail, all right. We dont want that to happen. To follow along, go download HubSpots free customer journey templates from our description below, before we start. And, while youre down there, take a moment to subscribe to our channel and ring the notification bell so you never miss a video. HubSpot defines the customer journey map as a visual representation of a customers experience with a company that provides an understanding into the needs and concerns of customers, which directly motivate or inhibit their actions. In other words, you can almost picture it, like HubSpots famous flywheel model, but laid out flat, like a step-by-step map. From
