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hello and thank you again for joining me for another session on learning more about your posterita point of sale system today were going to talk about how to void an order how to process an exchange and how to do a refund lets get started to avoid an order what we would want to do is go ahead and find a sales receipt im on the home screen so i just click find sales receipt and lets go into here and have a look im going to go ahead and sort by the most recent sales processed and we see i have a sale for 100 now on the order number if it is underlying its typically tied to some sort of information so what im going to do is just click on the order to view it and it will pull up my receipt information to void all i need to do is click void order and it will actually cancel the payment and return the goods to the inventory or warehouse in the system and thats it for the voiding pretty straightforward the next thing to take a look at is how to process an exchange to process an exchan