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[Music] okay theres a story flashback almost a decade ago Im working at an unnamed telemarketing Center as a technical support assistant for an unnamed computer companies laptop division you know when you call customer support in nine times out of ten the person youre connected to is from a different country and you cant understand them and they cant understand you I was that one time in ten where youd docHub somebody from the states and actually get the help you needed much faster now you might have noticed if youve ever had the misfortune of calling in to technical support that they spent about twenty percent of the time actually fixing your problem and about eighty percent of the time trying to sell you stuff thats because theyre trained to the tech company you purchased that laptop from also needs to sell other products to stay afloat often times overpriced Mouses backup drives antivirus software is a big one because its easy to get computer illiterate folks to buy into a