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This training presentation explains how to suspend, replace, correct, or void a claim using the Access Online Provider Portal. It focuses on the professional UB004 and ADA dental claim forms. A replacement claim is submitted to adjust a paid or denied claim or to recover an overpayment and should include all original claim lines, regardless of changes. However, the specific service line to be recouped should be omitted. A complete void refers to the total recoupment of a paid claim, refunding all amounts. The presentation emphasizes that initiating a recoup for just one line is preferable if a full refund is required. Providers are advised to follow these procedures as requested by the Division of Business Finance.
