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hello david here at merchant accounts.ca today im going to talk about voids and why theyre better than refunds theyre actually way better than refunds stay tuned well dig in in one second so a void in a refund are very different in both cases the cardholder gets their money back but technically behind the scenes its totally different so a refund well you know what a refund is i i buy a pair of jeans i take them home i try them on the next day they didnt fit the way that i thought or whatever it was knowing me i probably didnt try them on at all sometimes i just ah this is my size im sure itll fit and it doesnt so i return it a week later thats a refund the card the merchant is just pushing the money back onto my credit card avoid is different a void is where you cancel the transaction from ever happening in the first place so a void can only happen before the batch closes in technical terms the batch is when youre like done processing for the day its like a thing when you