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[Music] hi everybody in this video Im going to demonstrate how to avoid an invoice invoices that have been issued an invoice number can no longer be deleted this leaves the options of offsetting the invoice with a credit note or voiding the invoice please note that voiding invoices may cause inconsistencies with financial data and could only be done with extreme care invoices cannot be avoided when payments are applied to them so starting from the invoice page hover over the payments tab on the left side of screen and select show applied amounts from here click on the magnifying glass to the right of the payment this will take you to the transactions page click the red X to unapplied a payment you can now go back to the invoice to avoid it clicking the invoice number on the right side of the screen will take you to the invoice hovering over the more tab on the Left will present several options including void invoice click on this and confirm by clicking yes which will void the invoice
