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there may be times when we are checking out a customer and the order is closed incorrectly this is when we will want to avoid avoid is an action we can take in the system that will cancel an order that was closed incorrectly orders that were closed and correctly can be voided to give the business the opportunity to close orders the right way voids are only available to process the same day that the order is closed lets say that right as we closed her order our customer Nicole tells us she wants to pay with cash instead of her card on file we can easily avoid the order and then check out Nicole again with the correct payment type there are a few ways we can find an order that needs to be voided if the order was from an appointment we can initiate the void from the calendar we can also go to the customers profile to find the order in the orders tab and view the order to start the void by clicking on the view or refund icons in the actions column another area of the system that we can fi