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When it comes to deciding whether to void or refund a transaction, there is a key difference to remember. Each time a sale occurs, the card is authorized and the transaction remains in the system until the batch is closed. This closure, known as settlement or batching, completes the transaction cycle. Voiding should be done before the batch is closed, while refunding can be done after settlement. Remembering this distinction will help you determine when to void or refund transactions effectively.
