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Voiding and refunding are two important actions that come into play after a sale. Voiding occurs when a transaction is canceled before it is settled, usually happening when there is an authorization but the transaction hasn't been sent for processing. Refunding, on the other hand, occurs after settlement, where funds are returned to the cardholder. Void before settlement and refund after settlement to ensure accurate financial records and avoid any confusion with customers. Remember to void before batch closure and refund after settlement to keep your transactions in order.