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hello welcome to the continental technical video library this video is part of our troubleshooting series of videos in this video we will cover troubleshooting a badge violate void a panel event message the steps in this video are the same basic troubleshooting steps that our technical support team will initially guide you through if possible please perform these steps prior to contact and continental technical support in this video we will discuss the following troubleshooting steps first we will confirm the badge is assigned to an Access Group second we will confirm the access group thats assigned to the badge has access to the reader which the badge is being swiped at what can cause a badge viola voi that panel message to display number one the badge is programmed and personnel but there is not an access group assigned to the badge number two the access group assigned to the badge does not have access to the readers on to panel with our badge is being swiped now we are ready to tro