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In this tutorial, Mathew explains how to create a Service Level Agreement (SLA) using legal templates. He provides a link to access these templates, directing viewers to click on it. Mathew guides users to focus on "business forms" at the top of the screen and to search for "Service Level Agreement" within the extensive collection of legal forms available. He demonstrates how to create the document, specifying it should include details such as the transaction type (products or services), provider's information (address, city, state, zip code), and customer details. The tutorial emphasizes the importance of accurately describing the service being provided.
