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A Service Level Agreement (SLA) is a written contract that specifies the minimum service standards required from a service provider. Unlike Key Performance Indicators (KPIs), which assess performance against specific targets, SLAs outline the expected service level and establish consequences if those standards are not met. These consequences often include financial reimbursements to the client for losses due to underperformance. SLAs are regularly monitored to ensure compliance and allow for corrective actions to be taken when necessary. For further insights into KPIs, viewers can refer to a related video on the channel.
