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In this tutorial, the speaker presents 36 essential English phrases for professional customer service, ideal for call center employees and those handling customer calls. The lesson focuses on effective communication, especially when addressing complaints and dealing with angry customers. The tutorial begins by emphasizing the importance of answering the phone professionally, suggesting a standard greeting that includes a polite introduction and an offer to assist: "Hello, [Company Name], this is [Your Name] from Customer Service. How can I help you today?" The speaker acknowledges that calls may not always start positively, as customers may often have issues to discuss.
